Monica Kushwaha

Product designer simplifying complex problems and shaping intuitive experiences that users actually trust.

8 years of end-to-end product design across legal-tech, automotive, healthcare, industrial and consumer wellness. At Aderant I built the company's first AI design system from scratch, conversational and predictive patterns, agentic task flows, confidence and fallback states, and ship agentic experiences with it in production today.

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8 years end-to-end product design 0 → 1 AI experience Design System at Aderant 80% user adoption of the redesigned mobile experience 5 industries: LegalTech, Automotive, Healthcare, Industrial and Wellness

DEFINING THE ISSUE

Problem statement

Support answers existed, but scattered across content that owners couldn't navigate, so they picked up the phone instead.

TALKING TO USERS

Research

User interviews, market analysis and analytics review, combined to find exactly where owners got stuck.

FINAL RESULT

Solution & outcome

An interactive, self-serve Knowledge Hub with a universal vehicle selector, so every answer matched the owner's exact model, validated through A/B-tested enhancements. Customer service calls dropped 20%.

hub landing · vehicle selector flow · A/B variants

BEFORE WE BEGAN

Overview

A mobile companion letting sales and service teams reach their data anywhere and work securely, with a map view of assets, customers and opportunities to optimise how the organisation approaches its installed base, and a contact model that unifies, validates and enriches contact data from multiple systems into one trusted source.

DEFINING THE ISSUE

Problem statement

Reps are constantly on the move, so maintaining data from a laptop was laborious and slow. Without route planning they depended on other apps to reach customers, and on sites with poor connectivity they carried printouts just to answer basic questions.

TALKING TO USERS

Research & process

Quantitative and qualitative study with clients, what a normal day and a field day look like, which flows they need away from the desk, what they'd expect from mobile. Then personas and competitive analysis → user scenarios and storyboards → information architecture → wireframes → final visuals.

map view · account screens · trip planner · final visuals

TALKING TO USERS

The research programme

An end-to-end plan: survey screeners, interview frameworks and GA4 behavioural analysis, plus a competitive audit across key IUD product websites to locate content and experience gaps.

FINAL RESULT

Impact

Insights informed the website redesign strategy: restructured content, clearer HCP journeys and a prioritised set of UX recommendations.

research plan · journey map · audit matrix · before/after IA

Aderant Legal Finance Accounts Receivable Simplifying complex receivables for legal finance teams I redesigned legacy AR workflows across cash receipting, credit allocations and balance management, making complex financial tasks cleaner, faster and easier to change. COMING SOON WORK IN PROGRESS Aderant AR: receipting, allocations & balances

Enterprise-grade craft, AI-native workflow

I'm happiest untangling the kind of complexity most designers avoid: multi-step financial workflows, regulated healthcare content, and AI features that have to explain themselves.

My throughline is trust. Whether it's a law firm's billing team or a provider researching a device, people adopt products that behave predictably, especially AI products. That's why my design system work obsesses over confidence states, fallbacks and human escalation, not just the happy path.

I also work AI-natively: prototyping in v0 and Figma Make, pressure-testing flows with Claude, tightening handoff with Cursor, so engineering gets working proofs of concept, not pictures of them.

Let's work together

Open to senior product design roles in AI-first and enterprise SaaS teams, and to advisory conversations about AI design systems.

Monica Kushwaha

Select work

Problem statement

Research

Solution & outcome

Overview

Problem statement

Research & process

The research programme

Impact

Enterprise-grade craft, AI-native workflow

AI PRODUCT UX

AI-ASSISTED TOOLING

RESEARCH & DATA

CRAFT & SYSTEMS

Let's work together