Monica Kushwaha

UX designer simplifying complex problems and shaping intuitive experiences that users actually trust.

7+ years designing products across enterprise SaaS, automotive, healthcare and consumer experiences. I'm strongest at untangling complicated workflows, questioning how things have always been done, and turning them into systems that feel clear without hiding the complexity users actually need.

Most recently at Aderant, I worked across financial workflows and agentic AI experiences, focusing on clarity, control and recovery.

MORE ABOUT ME →

7 years end-to-end product design 0 → 1 AI experience Design System at Aderant 80% user adoption of the redesigned mobile experience 5 industries: LegalTech, Automotive, Healthcare, Industrial and Wellness

DEFINING THE ISSUE

Problem statement

Support answers existed, but scattered across content that owners couldn't navigate, so they picked up the phone instead.

TALKING TO USERS

Research

User interviews, market analysis and analytics review, combined to find exactly where owners got stuck.

FINAL RESULT

Solution & outcome

An interactive, self-serve Knowledge Hub with a universal vehicle selector, so every answer matched the owner's exact model, validated through A/B-tested enhancements. Customer service calls dropped 20%.

hub landing · vehicle selector flow · A/B variants

BEFORE WE BEGAN

Overview

A mobile companion letting sales and service teams reach their data anywhere and work securely, with a map view of assets, customers and opportunities to optimise how the organisation approaches its installed base, and a contact model that unifies, validates and enriches contact data from multiple systems into one trusted source.

DEFINING THE ISSUE

Problem statement

Reps are constantly on the move, so maintaining data from a laptop was laborious and slow. Without route planning they depended on other apps to reach customers, and on sites with poor connectivity they carried printouts just to answer basic questions.

TALKING TO USERS

Research & process

Quantitative and qualitative study with clients, what a normal day and a field day look like, which flows they need away from the desk, what they'd expect from mobile. Then personas and competitive analysis → user scenarios and storyboards → information architecture → wireframes → final visuals.

map view · account screens · trip planner · final visuals

Designing beyond interface

I enjoy making complex things feel simple. My design philosophy is: make complexity feel effortless without hiding what matters. I care about clarity, thoughtful interactions, and creating experiences that help people understand what’s happening and feel confident about what to do next.

My background in web development taught me to think beyond the interface to understand technical constraints, collaborate closely with engineers, and design for scalability. I naturally think in systems rather than screens.

Outside of design, I’m naturally curious and enjoy understanding how things work, experimenting with new ideas, and learning by making. I love reading, drawing, cooking, gardening, and finding creative ways to make things. That curiosity is also what keeps me evolving as a designer: observe closely, stay open, simplify thoughtfully, and keep learning. Ultimately, I want to create products that don’t just look good, but make complicated things feel a little more human.

Let's work together

Open to senior product design roles in AI-first and enterprise SaaS teams, and to advisory conversations about AI design systems.

Monica Kushwaha

Select work

Problem statement

Research

Solution & outcome

Overview

Problem statement

Research & process

Designing beyond interface

PRODUCT & UX

AI-ASSISTED TOOLING

RESEARCH & DATA

CRAFT & SYSTEMS

From people I've worked with

Let's work together